ISO 20000-1:2018

ISO 20000-1:2018

Information technologies have a big place in our business and daily lives. It is an indispensable condition in social, commercial and scientific media. When it comes to information technologies, it covers all the activities that an information processing unit can offer, from internet services to archiving, from technical services to software services. A technology that is so widely used and increasingly widespread and developing must be sustainable, manageable and controllable.

The purpose of this standard is to continuously improve and develop the abilities and performances of organizations or units providing information technology services to meet the expectations of their internal/external customers. It is a process-based standard and can also be integrated with standards such as quality or information security.

Why is ISO IEC 20000-1 certification needed?

• When there is a need to demonstrate service availability that is sustainable, with sufficient capability and appropriate performance (success rate), an audit activity carried out by an independent organization should be resorted to. Bosscert offers this service with its competent and experienced auditor staff.
• Recently, independent certification is required from organizations or units that aspire to provide services in information technology service procurement to demonstrate that they work in accordance with this standard.

Which organizations can obtain ISO IEC 20000-1 certification?

• All independent units or units within an organization that provide information technology services (software, hardware, internet, infrastructure, technical service, database, archiving, backup, etc.) can apply for certification in this standard.